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We do our best to make sure that all of our items are made with the highest quality and are packaged properly. However, if we have made a mistake we will correct it.

In the case of an incorrect item was mistakenly shipped to the customer, The Shorty Gul Art Shop will refund the customer the cost of the item and return shipping once we receive the product back to our store.

If The Shorty Gul Art Shop mistakenly shipped a item missing a component or the item was damaged do to insufficient packing, we will refund the cost of the item and pay for return shipping once the product is received back at our store.

If the postal service is responsible for damage to an item, a component missing from an item, or a lost item; The Shorty Gul Art Shop will open a claim with the postal service in behalf of the customer.

If a customer changes his or her mind about purchasing an item and would like to return an item not due to reasons mentioned in the above section; The Shorty Gul Art Shop will refund the cost of the item only and not the cost of return shipping once the item is received back at our store.

Returns are only available up to 30 days after purchase. Used soap and bath products are not returnable. The Shorty Gul Art Shop has the right to review returns and deny any requests that are not in harmony with our policy. Once a return has been requested; The Shorty Gul Art Shop will contact the customer with instructions on how to proceed with the return or will ask for more information regarding your requests.